FAQ's
FAQS
ORDER PROCESSING
How quickly will my order ship and when should I expect to receive it?
Standard orders placed by 4:00pm EST are shipped the next business day from our warehouse. More details on our Shipping Policy can be found below.
If, on rare occasions, an item cannot be shipped on the timeline intended, we’ll notify you of any delays.
PAYMENT PROCESSING
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards.
When do you charge my credit card?
We authorize and charge your credit card as soon as you place your order. Orders are subject to verification and acceptance before shipping. We’re not responsible for any errors from your end, including typographical errors.
SHIPPING
What’s your shipping policy?
We offer free standard shipping on qualifying orders of $30.00 CAD and over (excluding shipping, handling and tax).
Shipping Method
Standard
Shipping Charge
$6.99 CAD flat rate for all orders less than $30.00 CAD
Free shipping for all orders $30.00 CAD and over
Order Delivered
10-15 business days*
*Delivery times go into effect the next business day after you place an order.
Standard orders will be delivered by UPS or Purolator.
Please contact customer service for additional questions.
Do you ship internationally?
We currently ship to Canada only. US orders can be placed through www.ShopBeerGear.com
HOLIDAY SHIPPING
To increase the likelihood that your order will be delivered in time for Dec. 25, 2023 we strongly recommend you place your order by Dec. 13th, 2023*. Some items are shipping from the US and may take longer. We cannot guarantee delivery, but will do our best to provide fast and efficient service during this busy time.
RETURNS & EXCHANGES
We want you to be thrilled with your purchase. Let’s talk about how we can help if that’s not the case.
What’s your return policy?
Regular priced items purchased from our online store can be returned within 30 days of the delivery date for 1) an exchange for another product or 2) a full refund (excluding shipping costs).
All sale items are final sale.
All merchandise must be returned unworn, unwashed, with original tags still attached to the garment. Proof of purchase must be verifiable and the returnable condition of the product is left to the discretion of our customer service team.
You can request a return from our Customer Service team: 1 (800) 268-2337.
You are responsible for all shipping expenses on the return of all items. We can send you prepaid return shipping labels. Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, etc.), we’ll credit your refund. All exchanges or returns that use prepaid return shipping labels will be subject to a $5.00 CAD return shipping fee. The refund amount will include any taxes paid on original purchase of the returned item(s). The refund amount will not include any shipping or handling paid on the original purchase of the returned item(s). Refunds will be processed based on your original payment method.
Only items that have been purchased directly from www.ShopBeerGear.ca can be returned to us. Any purchases made through a third party retailer must be returned in accordance with their respective returns and refund policy.
Please contact our Customer Service team at 1 (800) 268-2337 and a member of our team will respond as soon as possible to help coordinate return shipping for you.
I returned an item. Did you receive it?
It could take up to 2 weeks for us to receive and process your return or exchange. We’ll credit your refund, subject to our return policy, through your original form of payment. We’ll also email you to confirm when your return has been processed. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Can I cancel my order?
Unfortunately, we can’t cancel your order once it’s been placed. Please get in touch with our customer service team to discuss the status of your order — we’ll be happy to adjust certain customer and shipping information if the order has not been processed, or process a return and/or refund subject to our Return & Refund policy.
Orders are subject to verification and acceptance before shipping. We’re not responsible for any errors from your end, including typographical errors.
ADDITIONAL CONDITIONS OF SALE
The risk of loss and title to products in the order pass to you upon our delivery of such products to the carrier.
Please note that we do not take title to the returned products or products that you are looking to exchange until it reaches our facility and you have the risk of loss and title to such products until it reaches us.
The price of the products offered for sale is exclusive of any legally applicable taxes, including sales taxes.
