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    FAQS

    ORDER & ORDER PROCESSING

    Can I have an order delivered somewhere else than to my home address?
    Yes, you can have your order delivered to any Canadian address. You can input different delivery and billing addresses during the checkout process.
    First, in the “Customer Information” section of the checkout process, input the shipping address. Then, under the “Payment Method” section, input your billing address.
     
    Do you ship internationally?
    We ship to Canada only. If you are in the United States, please visit www.ShopBeerGear.com

    Do you ship to PO boxes?
    Yes! We offer shipping to PO boxes throughout Canada.
     
    How quickly will my order ship and when should I expect to receive it?
    Standard orders placed by 4:00pm EST are shipped from our warehouse within 3 business days.
    Orders placed as part of promotional in-case programs are usually shipped within 5 business days after placing an order. Certain exceptions apply. Note that it is possible that certain items from your order may be shipped separately.
    Note that, due to COVID-19, all carriers are experiencing increased volume and, as a result, delays in shipping.
    More details on our Shipping Policy can be found below.
     
    Do you offer expedited shipping?
    We unfortunately do not offer expedited shipping at the moment. Orders are usually delivered in 10-19 business days after you have placed your order.
    Note that, due to COVID-19, all carriers are experiencing increased volume and, as a result, delays in shipping.
    More details on our Shipping Policy can be found below.
     
     

    PAYMENT PROCESSING

    Which payment methods do you accept?
    We accept Visa, MasterCard, and American Express credit cards, as well as Shop Pay, Apple Pay, and Google Pay.
     
    When do you charge my credit card?
    We authorize and charge your credit card as soon as you place your order. Orders are subject to verification and acceptance before shipping. We’re not responsible for any errors from your end, including typographical errors.
     
     

    SHIPPING & TRACKING

     

    What’s your shipping policy?

    Shipping Type

    Shipping Charge

    Order Delivered

     

    Standard

    FREE delivery for orders of $80 or more*

     

     

    10-15 business days**

    Flat fee of $9.99 for orders of $79.99 or less

    *Some exclusions apply. See product pages for details.

    **Delivery times go into effect 3 business day after you place an order.
     
    Standard and free shipping orders will be delivered by Canada Post, UPS, or Purolator.
    Note that, due to COVID-19, all carriers are experiencing increased volume and, as a result, delays in shipping.
    Please contact customer service here for additional questions.
     
    How can I track my order?
    Once your order has been shipped, you will receive a confirmation email with a web tracking link that will allow you to follow your order’s delivery status.

     

    RETURNS & EXCHANGES

    We want you to be thrilled with your purchase. Let’s talk about how we can help if that’s not the case.

     

    What’s your return policy?
    You can read our full Refund Policy here.
     
    Regular priced items purchased from our online store can be returned within 30 days of the purchase date for 1) an exchange for another product or 2) a full refund (less shipping fees).
     
    • All sale items are final sale.
    • If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    • To be eligible for a return, your item must be unused and in the same condition that you received it, with the original tags still attached to it. It must also be in the original packaging.
    • We must be able to verify your proof of purchase.
    • The Customer Service team will determine, at its own discretion, the eligibility of each returned item.
     
    You can request a return from our Customer Service team here.
     
    You are responsible for all shipping expenses on the return of all items. We can send you prepaid return shipping labels. Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, etc.), we will issue your refund. All exchanges or returns that use prepaid return shipping labels will be subject to a $5.00 CAD return shipping fee. The refund amount will include any taxes paid on original purchase of the returned item(s). The refund amount will not include any shipping or handling paid on the original purchase of the returned item(s). Refunds will be processed based on your original payment method.
     
    Only items that have been purchased directly from www.shopbeergear.ca can be returned to us. Any purchases made through a third party retailer must be returned in accordance with their respective returns and refund policy.
     
    I returned an item. Did you receive it?
    It could take several weeks for us to receive and process your return or exchange. We’ll issue your refund, subject to our return policy, through your original form of payment. We’ll also email you to confirm when your return has been processed. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
    Note that, due to COVID-19, all carriers are experiencing increased volume and, as a result, delays in shipping.
     
    Can I cancel or change my order?
    Unfortunately, we can’t cancel your order once it’s been placed. Please get in touch with our customer service team to discuss the status of your order — we’ll be happy to adjust certain customer and shipping information if the order has not been processed, or process a return and/or refund subject to our Return & Refund policy.
    Orders are subject to verification and acceptance before shipping. We’re not responsible for any errors from your end, including typographical errors.

     

    PRODUCT INFORMATION

    Do you have a size chart?
    We bring in products from many different vendors so we can not offer a generic size chart. We do our best to list any pertinent item information in the product description. Please feel free to reach out to customer service with any questions on garment sizing.

     

     

    ADDITIONAL CONDITIONS

    The risk of loss and title to products in the order pass to you upon our delivery of such products to the carrier.

    Please note that we do not take title to the returned products or products that you are looking to exchange until it reaches our facility and you have the risk of loss and title to such products until it reaches us.

    Of course, we are always willing to work with you to ensure you are happy but please understand once your package leaves our facility, we are no longer liable for loss or damage.

     

     

    CUSTOMER SUPPORT

    Who can I reach out to if I have more questions?
    Our customer support team is available by phone and email Monday to Friday from 12pm-6pm ET and by email only on Saturday and Sunday from 12am to 11:59pm ET. You can reach our team here.

     

    Updated August 2020